We wrote this article below quite a while ago in response to lots of calls we get each week about other repair shops work. Typically people ask us to go and have a look at a screen that is

  1. Not responding to touch or is doing its own thing ? (behaving like someone else is typing)
  2. Coming apart at the edges after a short period of time
  3. Has unresponsive areas

We understand technology and we understand that sometimes it goes wrong. We are the only repair shop in Yorkshire to give a 12 month warranty with all our repairs (excluding water damage) as we know things can go wrong. 

We only deal with UK suppliers who give us a 12 month warranty – so we pass this onto our customers. Which means if you aren’t happy and we think it’s the fault of the product we’ve fitted we’ll repair it again at our cost. Return the faulty item to the supplier and they can deal with it. We get a new one in replacement.

Sometimes also repairs aren’t straightforward, a little like a doctor, symptoms can be misleading or have more than one illness/fault. So we’ll always use our best educated guess to solve it, it maybe then that the fault re-occurs, it’s then we’ll help further to try and diagnose more specifically for you. In some rare cases chip faults at board level can masquerade as part issues, making you think its the battery or charging port that’s at fault when actually it’s the charging chip failing.

If you get a poor service from another repair shop, read the article below but always try and resolve it with them. Anyone should give a warranty, an undertaking to have done a good job and put it right if it fails. They have that legal responsibility. Don’t ket them tell you it’s something you must have done.

If you need help, advice or to book a repair, call us on 0330 999 2949

 

Faulty phone screen repair and the law – how do i complain