Let’s have a look at the iPhone, which ones claim to be waterproof and for how long; and later in the article what to do IF you do water damage your iPhone.
iPhone water damage rating ?
This is what apple claim about their products:
These iPhone models are, according to Apple’s website splash, water and dust resistant and were tested under controlled laboratory conditions.
iPhone 13
iPhone 13 mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 12
iPhone 12 mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone SE (2nd generation)
iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max
iPhone XS
iPhone XS Max
iPhone XR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
These models have a rating of IP68 under IEC standard 60529 (maximum depth of 6 metres up to 30 minutes):
iPhone 13
iPhone 13 mini
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 12
iPhone 12 mini
iPhone 12 Pro
iPhone 12 Pro Max
These models have a rating of IP68 under IEC standard 60529 (maximum depth of 4 metres up to 30 minutes):
iPhone 11 Pro
iPhone 11 Pro Max
These models have a rating of IP68 under IEC standard 60529 (maximum depth of 2 metres up to 30 minutes):
iPhone 11
iPhone XS
iPhone XS Max
These models have a rating of IP67 under IEC standard 60529 (maximum depth of 1 metre up to 30 minutes):
iPhone SE (2nd generation)
iPhone XR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
Splash, water and dust resistance are not permanent conditions and resistance may decrease as a result of normal wear and also under the following conditions :
If a screen or other repair has ever been carried out causing the phone to have been taken part and the original factory seal broken.
If the sim tray seal is missing
If screen or back glass is cracked or smashed with or with our pieces missing.
Liquid damage is not covered under warranty (which I find really odd when you can seen they clearly state they can apparently be submerged for half an hour) but you may have rights under consumer law. iPhone 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 12, iPhone 12 mini, iPhone 12 Pro, iPhone 12 Pro Max, iPhone SE (2nd generation), iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max and iPhone XR are resistant to accidental spills from common liquids, such as fizzy drinks, beer, coffee, tea and juice. In the event of a spill, rinse the affected area with tap water, then wipe off your iPhone and dry it.
To prevent water damage, avoid these (obv):
Swimming or bathing with your iPhone
Exposing your iPhone to pressurised water or high-velocity water, such as when showering, water skiing, wakeboarding, surfing, jet skiing and so on
Using your iPhone in a sauna or steam room
Intentionally submerging your iPhone in water
Operating your iPhone outside of the suggested temperature ranges or in extremely humid conditions
Dropping your iPhone or subjecting it to other impacts
Disassembling your iPhone, including removing screws
However according to their laboratory tests you are ok to suberge an iPhone 13 maximum depth of 6 metres up to 30 minutes, But I wouldn’t as clearly if you do it in a lab it’ll be ok but if you do it accidentally you won’t. ffs
Minimise exposing your iPhone to any liquids at all. It’s just better because they ARE NOT WATERPROOF whatever they claim in their laboratory tests. I know because we see lots of water damaged iPhones each week all of which were literally in water for half a second after it fell in the bath, or down the toilet.
What should i do if my iPhone gets wet?
Turn it off if you can. If you can’t don’t try and charge it. DO NOT TRY.
If a liquid other than water splashes on your iPhone, rinse the affected area with tap water.
Wipe off your iPhone with a soft cloth then
Make sure that your iPhone is dry before opening the SIM tray. To dry your iPhone, tap it gently against your hand with the Lightning connector facing down to remove excess liquid. Leave your iPhone in a dry area with some airflow. Putting it in an airing cupboard or near a radiator will help
If my phone gets wet can I charge it ?
If my iPhone gets wet, can I charge it? If your iPhone has been exposed to liquid, unplug all cables and do not charge your device until it’s completely dry. Using accessories or charging when wet may damage your iPhone. Ideally wait and see if it turns itself on without being plugged in by using the power button. For wireless charging, wipe off your iPhone with a soft, lint-free cloth – for example, a lens cloth. Make sure that your iPhone is dry before you place it on a compatible wireless charging mat. In my experience, whilst some phones do dry out and will work it, is unlikely to be long term. Ideally you need to find someone whose reviews, like ours, show proof of successful water damage recovery. It’s an art is recovering water damaged phone and can range from simple action like cleaning the board with pure alcohol in an oscillator to remove all the impurities from the water that are causing faulty connections and stopping the phone from working, to board lever repairs if water has already caused electrical faults killing certain components. The charge IC is a common one.
The upshot is, although they claim to be phones are’t waterproof. Anything with a hole for an earpiece, microphone, a sim slot with pokey hole in and speakers and isn’t made of one piece of material is leaky at best. Just avoid water with your phone.
about us :
What should you do if you believe your phone has water damage ?
We have a high success rate with water damaged phones. We’ve been developing our methods over the last 10 years. A lot will just come back to life with a simple in depth clean of the motherboard in an oscillator bath filled with pure alcohol. And a lot of testing to make are all services such as Bluetooth, Wifi and the all important phone signal work.
Some on the other hand suffer from to the screens, board level faults can also occur, particularly if charged after the water damage has occurred. But is mainly limited to the baseband chip, charge ic or power lines. All of which are repairable at a reasonable cost. If you need our help. Please contact Us.
An article to help anyone who’s had a faulty screen repair and needs some help in resolving it.
While every effort’s been made to ensure this article’s accuracy, it doesn’t constitute legal advice tailored to your individual circumstances. If you act on it, you acknowledge that you do so at your own risk. We can’t assume responsibility and don’t accept liability for any damage or loss which may arise as a result of your reliance upon it.
This is the third most visited page on our website. Which means there are a lot of people looking for advice after receiving poor workmanship.
At Mend My iPhone we wanted to always make sure our customer got the repair they’ve asked for, with the quality they expect. If its not right and sometimes technology fails; and sometimes we make mistakes we’ll do whatever we can to make sure the customer gets what they’ve paid for; or their money back. We believe in great customer service and doing the right thing.
If you have a screen fitted and it goes faulty ?
Ok so you’ve been to a shop/market stall/facebook seller or someone similar and you’ve had a screen repair done or some other repair and it’s gone wrong, you’ve had a faulty screen repair.
Typically with a screen it can develop a fault shortly after being fitted. Now it’s common in some circumstances that it can be your fault; too much pressure on the screen in your pocket can crack the back of the LCD, it happens. But you may know that you’ve been careful with it and it’s just gone weird on you.
Now you’ve paid good money for this repair, you thought long and hard about it and you contacted someone to do it, maybe you even took it to the high street shop near the market. Either way what happens now ? You paid £65 to have your iPhone 6 screen repaired and now it’s not working or you’ve had the screen replaced on an iPhone and the home button isn’t working after (see our article here
Did you ask for a warranty when you had it fixed, did you get a written receipt with a warranty, with contact information ?
We get a lot of calls from people telling us they’ve had a phone fixed somewhere and when they’ve gone back they’ve been told it’s their fault and they’ll have to pay again. There seems to be no warranty, no help, no nothing.
We fix phones each week where people are paying us to replace a screen that was only put on a few days before, phones that have parts missing and screws missing inside from poor workmanship, sometimes the screws themselves have come loose inside and lodged themselves somewhere that cause a press on the screen to fracture the LCD and render it useless. Camera cables that have not been pushed back into place causing the camera not to work, front camera/proximity cabling that isn’t even stuck down or correctly re-placed causing other components not to work.
Without being boring… what we are trying to say is make sure whoever repairs your phone gives you a receipt and a written warranty. Here at Mend My iPhone we give a 12 month warranty on all our parts and that includes our time and labour to put it right should a problem occur after fitting that is related to the quality of the part or a mistake on our part. We only work with UK suppliers that offer us a 12 month warranty so we know the parts are genuine great quality products.
We decided therefore to look at your rights as a customer so that you can deal with the issue of doing something about it yourself with the people who originally repaired your device and not having to pay us to put it right. We are happy to trust me, we like perfection, we like things repaired and we like happy, satisfied customers. We dislike poor workmanship, misleading people and trying to deceive customers. By all means call us, by all means ask us for advice and help but this should help you too. (it’s taken from http://www.moneysavingexpert.com/shopping/how-to-complain)
Know your rights
Everyone needs to know their basic statutory rights for shopping – in other words, the rights you have by law which a shop can’t change. The nitty-gritty of these laws depend on what you’re buying. For goods and digital content, it’s… And for services it’s that they should be carried out with…Reasonable care and skill, within a reasonable time, at a reasonable price.
Decide what you want to happen
When complaining about a faulty screen repair, don’t get mad. You’re more likely to get results being cool, calm and rational than if you are ranting and raving. Throw a temper tantrum and the company may be perfectly happy to lose your custom to get rid of you which makes the fight tougher. Decide the answer to these three questions before you start:
Do you want to have the faulty screen re-repaired? If you could get the faulty screen repair fixed, the digital content replaced or have the service improved, would you be happy to accept that? If the answer’s yes, life’s easier.
Do you want a full refund? While you may want a full refund, you’re not always entitled to it if they can fix the problem. Having said that, sometimes it’s just easier for them to pay up to have the problem solved. As then to put the old part back on if necesaary but get a full refund,
Do you want compensation and, if so, what kind? Do you want money over and above just fixing or replacing a product for the time or distress you’ve been caused? While this can happen, it certainly complicates things so be reasonable and be sure you genuinely feel you’ve been unfairly put out.
Check the compensation timeline
When you act can determine what help you’re entitled to. Here’s what to bear in mind:
Are you returning the goods within 30 days?
This isn’t Phone Repair Law, it’s Under the Consumer Rights Act you now have the right to reject something faulty within 30 days of buying it – and in most cases get a full refund. (This is called your ‘short-term right to reject’.) If you act within this time, and you send the goods back if asked by the trader, you’re entitled to a full refund.
The refund needs to be paid without any delays and within 14 days at the most. After 30 days have elapsed though, you lose the right to reject the goods and you’ll have fewer rights.
What to expect:A full refund, unless you’ve altered something – for example, if you’ve taken up the hem of a dress or unlocked your phone handset to switch it to another network, you also won’t get this with a faulty screen repair as the old screen will have been disposed of.
Over six months, and it’s more important for you to prove the good or service was faulty when you bought it. Yet there’s another piece of legislation called the Limitation Act(it’s the Prescription and Limitation Act in Scotland) that can help you out. This says you have up to six years to complain after you bought a good (five years in Scotland). What to expect:Here, you have the same rights as above, ie, your choice of repair or replacement or a partial refund if this doesn’t work out. However, the partial refund can be reduced to take account of the use you’ve had of the item above and beyond six months, so you’ll get much less back if you’ve had something for five years rather than one year. There’s one exclusion to the ‘deduction for use’ rule and that’s for motor vehicles. If you’re returning a car, motorcycle or other vehicle the partial refund can include time prior to the six-month deadline. In both cases – before and after six months – you’re also entitled to ask for other remediesor damages. This generally means you should be put back into the same position you were in beforethings went wrong. As well as your partial refund this can include compensation for your time and other expenses incurred.
Use a guarantee or warranty
If there are problems with a seller and you’ve a manufacturer’s guarantee, these are in addition to your statutory rights and you can use the guarantee as well asyour legal rights. Your contract is with the retailer or service provider, not the product manufacturer, so it is its responsibility to sort it out, providing that the product is breaking your statutory rights. So don’t let the retailer fob you off, for example, by saying you must use the guarantee first to send a duff DVD player back to the manufacturer. Guarantees offer a repair or replacement within a fixed time, e.g. 12 months (like our warranty) Warranties are different. They’re additional contracts you usually pay for when you buy something. Most warranties are a waste of cash, as they’re over-expensive and under-claimed.
Citizens Advice consumer service
The main source of help for individual consumer issues is Citizens Advice on 03454 04 05 06. You can also fill in an online form and get an emailed reply or search for your nearest local bureau to get face to face advice. An adviser will give you specific info for your case on how to complain, but may not be able to intervene on your behalf. Link:Citizens Advice
CALL US on 01430 338906 and we’ll help where we can. Happy to have a look at repairs you’ve had done and advise on a course of action. And if you want a repair with a 12 month guarantee against part defects then please get in touch with us.
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