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Mend My iPhone FAQ

What types of phone repairs do you offer?

We offer a wide range of repairs including screen replacement, battery replacement, charging port repair, water damage repair, camera repair, button replacement, and software troubleshooting.

How long does it typically take to repair a phone?

Most repairs can be completed within 30 minutes to an hour. More complex issues, such as water damage or motherboard repair, might take longer—typically 1 to 3 days.

Do you offer a warranty on repairs?

Yes, we offer a 12 month warranty on all repairs. (Lifetime warranty on Samsung Screens) This covers any parts replaced and the labor performed. Warranty does not cover physical or liquid damage.

What brands of phones do you repair?

We repair all major brands including Apple, Samsung, Google, LG, Motorola, and more. If you have a less common brand, feel free to contact us to confirm.

Can you fix water-damaged phones?

Yes, we can often repair water-damaged phones. However, success rates depend on the extent of the damage. We recommend bringing your phone in as soon as possible after the incident.

Do you use original parts for repairs?

We use high-quality parts, either original or OEM-equivalent. If original parts are not available, we ensure that the parts used meet our high standards of quality and performance. Samsung screens are all originals and a huge majority of our parts are re-claimed originals from working devices.

Is it better to repair my phone or buy a new one?

This depends on the extent of the damage and the cost of repair versus replacement. Our technicians can provide a detailed estimate to help you make an informed decision.

Do I need to back up my data before bringing my phone in for repair?

Yes, we recommend backing up your data before any repair. While we strive to protect your data, there is always a risk of data loss during the repair process.

Can you repair phones on-site, or do I need to leave my phone with you?

We offer both walk-in and mail-in repair services. Some repairs can be done on-site while you wait, but others might require you to leave the phone with us for a short period.

What payment methods do you accept?

We accept all major credit cards, debit cards, and cash. We also digital payment methods like Apple Pay or Google Pay, Paypal and bank transfer.

Do you provide any discounts or promotions?

Yes, we frequently offer discounts for students, military personnel, and bulk repairs. Check our website or ask in-store for current promotions.

What should I do if my phone is not charging properly?

This could be due to a faulty charging port, battery, or cable. Bring your phone in for a free diagnostic, and we’ll identify and fix the issue.

Can you help with software issues?

Yes, we can assist with a range of software issues including operating system updates, virus removal, and app-related problems.

How do I know if my phone can be repaired?

Bring your phone in for a free diagnostic. Our technicians will assess the damage and provide you with a repair quote and time estimate.