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Tips & FAQ

The following are questions that customers often have. You may find answers to your questions here that will be useful to you.

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Frequently Asked Questions

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iPhone Related :

[/vc_column_text][vc_toggle title=”If my iPhone is not responding ! What can i do ?” color=”juicy_pink” el_class=”panel-heading1″ css=”.vc_custom_1700404450550{margin-bottom: 0px !important;}”]iPad and iPhones since iOS 16 have been a bit troublesome. The screens go black, they freeze, weird things happen. To fix it we do a simple thing called a hard reset. You will NOT lose any information. All you have to do is the following. If you can dim the screen by pressing the power button on the right hand side do it then…VOL UP once, VOL DOWN once, then press and hold the POWER BUTTON and keep holding it (DO NOT SLIDE TO POWER OFF!) and in 12-15 seconds the Apple logo will re-appear, now you can let go. in 9 out of 10 cases this fixes the glitch, restarts a blanks screen and more.[/vc_toggle][vc_toggle title=”Can you replace cracked/damaged phone screens?” el_id=”1489645125908-e67ed6a5-9c64″ el_class=”panel-heading1″]Absolutely, we repair phone screens all the time and it’s much cheaper than buying a new phone. Check out our repair page for prices or contact us directly.[/vc_toggle][vc_toggle title=”I’m worried about my data, is it safe?” el_id=”1489645160544-cfe45b5d-864e” el_class=”panel-heading1″ css=”.vc_custom_1700018012610{margin-bottom: 0px !important;}”]We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.[/vc_toggle][vc_toggle title=”Do you offer any warranty with your work ?” el_class=”panel-heading1″ css=”.vc_custom_1700009287045{margin-bottom: 0px !important;}”]Yes we do. All our repairs are covered by a 12 month warranty, with the exception of water damage recovery. This is 90 days. We want you to be happy with the work we do and if for any reason you aren’t we will always do our utmost to correct any failures in any work we’ve done during the warranty period. We like to look after our customers[/vc_toggle][vc_toggle title=”I’ve forgotten my iPad passcode and locked it – Can you help ?” el_class=”panel-heading1″ css=”.vc_custom_1700009295485{margin-bottom: 0px !important;}”]iPad and iPhones have a protection system that helps keep your data safe. If you’ve forgotten your password and entered it incorrectly too many times incorrectly it will become locked out. The only solution is to connect it to iTunes and wipe the device. The good news is once this is done you can recover any data saved on your iCloud. If you are unable to do this yourself – we can do it for £15 in about 2 hours.[/vc_toggle][/vc_column][/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_separator color=”green”][vc_column_text]

Android Related :

[/vc_column_text][vc_toggle title=”Can you replace cracked/damaged phone screens?” el_class=”panel-heading1″]Absolutely, we repair phone screens all the time and it’s much cheaper than buying a new phone. Check out our repair page for prices or contact us directly.[/vc_toggle][vc_toggle title=”I’m worried about my data, is it safe?” el_class=”panel-heading1″ css=”.vc_custom_1700018012610{margin-bottom: 0px !important;}”]We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.[/vc_toggle][vc_toggle title=”Do you offer any warranty with your work ?” el_class=”panel-heading1″ css=”.vc_custom_1700009287045{margin-bottom: 0px !important;}”]Yes we do. All our repairs are covered by a 12 month warranty, with the exception of water damage recovery. This is 90 days. We want you to be happy with the work we do and if for any reason you aren’t we will always do our utmost to correct any failures in any work we’ve done during the warranty period. We like to look after our customers[/vc_toggle][vc_toggle title=”I’ve forgotten my iPad passcode and locked it – Can you help ?” el_class=”panel-heading1″ css=”.vc_custom_1700009295485{margin-bottom: 0px !important;}”]iPad and iPhones have a protection system that helps keep your data safe. If you’ve forgotten your password and entered it incorrectly too many times incorrectly it will become locked out. The only solution is to connect it to iTunes and wipe the device. The good news is once this is done you can recover any data saved on your iCloud. If you are unable to do this yourself – we can do it for £15 in about 2 hours.[/vc_toggle][vc_toggle title=”Do you repair phones other than iPhones ?” el_class=”panel-heading1″ css=”.vc_custom_1700018980001{margin-bottom: 0px !important;}”]Yes we repair almost all makes and models of phones we can get parts for. We don’t stock many android parts as they aren’t as commonly repaired as iPhones. We can normally get almost any part required to help you next day and repair the same day. So if you come and see us or contact us about a repair before 4pm we can have the part the next day and have it repaired by the same time that day. So you’ll be back up and running in 24 hours of less from speaking to us.[/vc_toggle][/vc_column][/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_separator color=”green”][vc_column_text]

Windows Computer Related :

[/vc_column_text][vc_toggle title=”How long will my Computer repair/service take?” color=”white” el_class=”panel-heading1″]We repair most faults within 2-3 days, we also offer a 24 hour priority service (subject to availability of parts if needed). If we need to order parts then we can normally get these next day delivery. We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.[/vc_toggle][vc_toggle title=”How much will my repair cost me?” el_class=”panel-heading1″]We will always offer you a fixed price for the repair, once diagnosed and before repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first we charge £20 labour which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.[/vc_toggle][vc_toggle title=”Can you replace cracked/damaged laptop screens?” el_class=”panel-heading1″]Absolutely, we repair laptop screens all the time and it’s much cheaper than buying a new laptop. Contact Us for a quick quote, we can get the majority of laptop screens next day if ordered before 2pm and can normally replace your screen the same day it arrives![/vc_toggle][vc_toggle title=”I’m worried about my data, is it safe?” el_class=”panel-heading1″ css=”.vc_custom_1700009268280{margin-bottom: 0px !important;}”]We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.[/vc_toggle][vc_toggle title=”Do you offer any warranty with your work ?” el_class=”panel-heading1″ css=”.vc_custom_1700009287045{margin-bottom: 0px !important;}”]Yes we do. All our repairs are covered by a 12 month warranty, with the exception of water damage recovery. This is 90 days. We want you to be happy with the work we do and if for any reason you aren’t we will always do our utmost to correct any failures in any work we’ve done during the warranty period. We like to look after our customers[/vc_toggle][vc_toggle title=”I’ve damaged my laptop hinge ? Can you help?” el_class=”panel-heading1″ css=”.vc_custom_1700018305977{margin-bottom: 0px !important;}”]We repair a lot of damaged hinges. It’s a common fault. They are generally badly designed screwing metal into plastic. We generally repair using slow curing epoxy resin and it’s a cheaper, reliable fix compared to replacing the parts or the entire computer ![/vc_toggle][vc_toggle title=”I’ve forgotten my Windows login Password ?” el_class=”panel-heading1″ css=”.vc_custom_1700018172267{margin-bottom: 0px !important;}”]We can bypass, change or remove Windows login details including links to Microsoft Live accounts letting you get back into your computer again.[/vc_toggle][vc_toggle title=”Do you do software installation and upgrades ?” el_class=”panel-heading1″ css=”.vc_custom_1700018373760{margin-bottom: 0px !important;}”]Yes we do. From full re-installs of Operating systems with a licence to upgrading all your software to your needs.[/vc_toggle][vc_toggle title=”Do you do sell Laptop Chargers and Batteries ?” el_class=”panel-heading1″ css=”.vc_custom_1700018722739{margin-bottom: 0px !important;}”]Yes we do. We don’t stock them in-store but we have suppliers that can generally get us them in 24/48 hours. We can help you identify which one you need and source it for you.[/vc_toggle][/vc_column][/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_separator color=”green”][vc_column_text]

Apple Macbook Related :

[/vc_column_text][vc_toggle title=”How long will my Computer repair/service take?” color=”white” el_class=”panel-heading1″]We repair most faults within 2-3 days, we also offer a 24 hour priority service (subject to availability of parts if needed). If we need to order parts then we can normally get these next day delivery. We realise how difficult being without your computer can be and we will always try to get it back to you as quickly as possible.[/vc_toggle][vc_toggle title=”Can you repair water/liquid damaged Macbooks?” color=”white” el_class=”panel-heading1″]We can. We have a high success rate with them[/vc_toggle][vc_toggle title=”How much will my repair cost me?” el_class=”panel-heading1″]We will always offer you a fixed price for the repair, once diagnosed and before repair, for example if your laptop screen needs replacing we will give you a total price for the work before starting. In the event we need to diagnose the fault first we charge £20 labour which is waived if you go ahead with the repair. We don’t want you to have any nasty surprises; we want you to know exactly what your repair will cost before we complete the work.[/vc_toggle][vc_toggle title=”Can you replace cracked/damaged Macbook screens?” el_class=”panel-heading1″]Absolutely, we repair Macbook screens all the time and it’s much cheaper than buying a new one. Contact Us for a quick quote, we can get the majority of laptop screens next day if ordered before 2pm and can normally replace your screen the same day it arrives![/vc_toggle][vc_toggle title=”I’m worried about my data, is it safe?” el_class=”panel-heading1″ css=”.vc_custom_1700009268280{margin-bottom: 0px !important;}”]We will always take great care in looking after your data. We conform to the Data Protection Act and any data we hold is held in strict confidence. We undertake work for a number of local businesses including solicitors and high street shops and understand how important personal data is. Any customer data that is stored is always stored password protected and in encrypted format. We always advise if possible you take a backup of any data on your computer prior to any work being undertaken and we can discuss any backup options with you if needed.[/vc_toggle][vc_toggle title=”Do you offer any warranty with your work ?” el_class=”panel-heading1″ css=”.vc_custom_1700009287045{margin-bottom: 0px !important;}”]Yes we do. All our repairs are covered by a 12 month warranty, with the exception of water damage recovery. This is 90 days. We want you to be happy with the work we do and if for any reason you aren’t we will always do our utmost to correct any failures in any work we’ve done during the warranty period. We like to look after our customers[/vc_toggle][vc_toggle title=”Do you do software installation and upgrades ?” el_class=”panel-heading1″ css=”.vc_custom_1700018531788{margin-bottom: 0px !important;}”]Yes we do. From full re-installs of Operating systems with a licence to upgrading all your software to your needs.[/vc_toggle][vc_toggle title=”Do you do repair iMacs ?” el_class=”panel-heading1″ css=”.vc_custom_1700018572748{margin-bottom: 0px !important;}”]Yes we do.[/vc_toggle][vc_toggle title=”Do you sell Macbook Chargers ?” el_class=”panel-heading1″ css=”.vc_custom_1700018638444{margin-bottom: 0px !important;}”]Yes we do. We have USB-C 65w and 95w in stock. We can get most other types for next day delivery should you need one.[/vc_toggle][/vc_column][/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_separator color=”green”][vc_column_text]

iPad and tablet Related :

[/vc_column_text][vc_toggle title=”Can you repair water/liquid damagediPads?” color=”white” el_class=”panel-heading1″]Commonly no. Only ever had success with one so far. They really really don’t seem to like water.[/vc_toggle][vc_toggle title=”Do you repair iPad Screens?” el_class=”panel-heading1″]Yes we do. You can check our prices on our Pad page. You can identify which device you have either in settings/general/about or by looking at the model number on the back – it says model followed by the letter A and four numbers.[/vc_toggle][vc_toggle title=”How do I know what model of iPad I have?” el_class=”panel-heading1″]You can identify which device you have either in settings/general/about or by looking at the model number on the back – it says model followed by the letter A and four numbers.[/vc_toggle][vc_toggle title=”My iPad is saying it can’t update to the latest IOS ?” el_class=”panel-heading1″ css=”.vc_custom_1700020600973{margin-bottom: 0px !important;}”]Generally speaking if there are no updates available it will mean your ipad has reached the end of it’s upgrade cycle.[/vc_toggle][vc_toggle title=”Do you sell Apple Pencils ?” el_class=”panel-heading1″ css=”.vc_custom_1700020646290{margin-bottom: 0px !important;}”]Yes we do. We also have an aftermarket brand at half the price[/vc_toggle][/vc_column][/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_separator color=”green”][vc_column_text]

General Questions :

[/vc_column_text][vc_toggle title=”Can you repair Water/Liquid damaged phones ?” color=”white” el_class=”panel-heading1″]Yes we can. we have an 80% success rate after 10 years of perfecting our method. Rice doesn’t work by the way so don’t waste good food.[/vc_toggle][vc_toggle title=”I live a long way from you – do you do mail in repairs ?” color=”white” el_class=”panel-heading1″]Yes we do. We have a fast turnaround if we know the device is coming and we can plan the parts we need. Most are done and back in the post the same day we get them. We send back via Royal Mail Special Delivery for £8.50.[/vc_toggle][vc_toggle title=”Do you do Business Repairs?” el_class=”panel-heading1″]Yes. We are VAT registered too, as that may help. We work with a lot of businesses already to keep them connected as fast as possible.[/vc_toggle][vc_toggle title=”Do you work with Schools ?” el_class=”panel-heading1″]We repair iPads and some phones for a lot of local schools (both private and council run) and groups iof academies as well as local buinesses.[/vc_toggle][vc_toggle title=”What is your address ?” el_class=”panel-heading1″]Mend My iPhone, 9 Southgate,Market Weighton,YO43 3AF[/vc_toggle][vc_toggle title=”Are you on Whatsapp ?” el_class=”panel-heading1″]Yes !   07934 062949[/vc_toggle][vc_toggle title=”Whats’ your email address ?” el_class=”panel-heading1″]info@mendmyiphone.co.uk[/vc_toggle][vc_toggle title=”Whats’ your email address ?” el_class=”panel-heading1″]info@mendmyiphone.co.uk[/vc_toggle][/vc_column][/vc_row][vc_row el_class=”computer-faq-text”][vc_column][vc_separator color=”green”][vc_column_text]

Things we’ve been asked to do that we don’t do :

[/vc_column_text][vc_toggle title=”Do you repair Apple Watches ?” color=”white” el_class=”panel-heading1″]No[/vc_toggle][vc_toggle title=”Do you do repair Google Pixel Phones?” el_class=”panel-heading1″]No[/vc_toggle][vc_toggle title=”Do you repair printers ?” el_class=”panel-heading1″]No[/vc_toggle][vc_toggle title=”Can you do some photocopying for me ?” el_class=”panel-heading1″]No[/vc_toggle][vc_toggle title=”Can you fit batteries into Clocks and Normal Watches ?” el_class=”panel-heading1″]No[/vc_toggle][vc_toggle title=”Can you mend reading glasses ?” el_class=”panel-heading1″]No, but the opticians 2 door down can.[/vc_toggle][vc_toggle title=”I’ve dropped my phone in water will putting it in rice help ?” el_class=”panel-heading1″]Despite the fact that the whole of the internet tells you it works in 10 years of experience i’ve known one person have success. But i doubt it was a long term fix. Don’t waste good food. Come and see us as soon as is practical.[/vc_toggle][/vc_column][/vc_row]