FAQs

Mail-In Phone & Computer Repairs UK | Safe, Honest Diagnostics

Looking for more details about our services, pricing, or repairs? Our FAQ section covers everything you need to know. If you can't find what you're looking for, feel free to reach out – our team is here to assist you with any queries you may have. We’re committed to providing clear and helpful information to make your experience as smooth as possible

Trust.

Quality.

Expertise.

Innovation.

Mail-In Phone, Tablet & Computer Repairs – UK Wide

Don’t Want to Visit a Repair Shop? Send It to Us Instead.

If your phone, tablet, or computer is broken and you don’t live nearby — or you simply don’t want the hassle of visiting a shop — our mail-in repair service lets you get it fixed properly, without rushing, pressure, or uncertainty.

People send devices to us from all over the UK because they want:

honest diagnostics

clear pricing

careful repairs

and no sales nonsense

You post it.
We assess it.


We tell you exactly what’s wrong and what it’ll cost.


You decide what happens next.

How Does a Mail-In Repair Work?

We keep this deliberately simple.

Step 1 – Book a Diagnostic
Book a mail-in diagnostic via our website. This secures your place in the queue and covers the time needed to properly assess your device.

Step 2 – Post Your Device
You send your device to us using tracked delivery. Full packing instructions are provided after booking.

Step 3 – Proper Assessment
Once received, we carry out a full diagnostic — not a guess, not a “quick look”.

Step 4 – Clear Options


We contact you with:

what’s wrong

what’s repairable

how much it will cost

how long it will take

No work starts without your approval.

Step 5 – Repair or Return

If you go ahead, the diagnostic fee is deducted from the repair cost

If you don’t, we return the device safely

What Can Be Repaired by Mail?

We regularly handle mail-in repairs for:

iPhones, iPads & Apple devices

Samsung Galaxy phones

Google Pixel phones

Windows laptops & PCs

MacBooks & iMacs

Charging issues, battery problems, screen damage

Liquid damage (water, coffee, alcohol, etc.)

Software faults & performance problems

Data recovery assessments

If you’re unsure — book a diagnostic and we’ll advise honestly.

Is It Safe to Post My Device?

This is the number one concern — and rightly so.

We recommend:

Royal Mail Special Delivery or equivalent tracked courier

Proper padding (no loose boxes)

Removing SIM cards before sending

Your device is:

logged on arrival

stored securely

only worked on after approval

We treat mail-in repairs exactly the same as in-shop work — carefully and professionally.

What About My Data and Privacy?

We do not access personal data unless required to diagnose or repair a fault.

We don’t browse photos.
We don’t read messages.
We don’t copy data.

If data recovery is required, we explain what’s involved before doing anything.

How Much Does a Mail-In Repair Cost?

There is no flat price because guessing helps no one.

Mail-in diagnostic: £25

Diagnostic is deducted from the repair cost if you proceed

You approve the price before any work starts

This avoids:

surprise charges

wasted time

rushed decisions

Why Choose Mail-In Instead of a Local Shop?

Many people contact us after being told:

“It’s not worth fixing”

“We’ll see what we can do”

“Leave it with us”

Mail-in customers choose us because:

we don’t rush diagnostics

we don’t upsell

we don’t work on assumptions

we explain things properly

You’re not paying for speed — you’re paying for clarity and competence.

Common Mail-In Repair Questions

Can you fix it the same day?
Mail-in repairs aren’t about speed — they’re about doing it properly. Timeframes depend on the fault and parts availability.

What if it can’t be repaired?
We tell you. No pressure, no false hope.

What if I change my mind?
That’s fine. We return the device after diagnosis.

Do you repair devices from anywhere in the UK?
Yes. Mail-in repairs are UK-wide.

What if the device is badly damaged?
That’s exactly what diagnostics are for. We’ll tell you what’s realistic.

Book a Mail-In Repair Diagnostic

If you want your device assessed properly — without rushing, pressure, or sales talk — book a mail-in diagnostic and send it to us.

We’ll take it from there.

Mail-In Repair Form

Fill this in, print it, and include it in the parcel. This helps us book in your device quickly and contact you with a clear quote.

Only include if needed for testing. You can also remove it later or provide it by phone.

Important: Please remove SIM cards. Pack device securely. Use tracked postage.

Repair Centre: Mend My iPhone, 9 Southgate, Market Weighton, YO43 3AF

What happens next: We log your device, assess it, then contact you with the options and cost before any work starts.

If you’re unsure what’s wrong, or it’s data recovery/liquid damage/intermittent faults, booking a diagnostic first is recommended.

1. How long will my phone repair take?

The time required for a repair depends on the type of issue your device is facing. For common repairs like screen replacements or battery changes, it typically takes between 30 minutes to 2 hours. More complex issues may take a bit longer, but we’ll always provide an estimated timeline when you bring your phone in.

2. Do you offer a warranty on repairs?

Yes, we offer a warranty on all our repairs. Depending on the type of repair, our warranty ranges from 30 days to 1 year. If there’s an issue with the repair within the warranty period, we’ll fix it free of charge.

3. Can you fix my phone if it has water damage?

Yes, we specialize in repairing water-damaged devices. While we can’t guarantee a 100% fix, our technicians will carefully assess the damage and do everything possible to restore your phone to working condition.

4. Do I need an appointment for a repair?

While appointments are not required, we recommend scheduling one to ensure you get quick and efficient service. Walk-ins are always welcome, but booking an appointment helps reduce wait times.

5. Will you use original parts for repairs?

We use only high-quality replacement parts for all repairs. While we strive to use original parts whenever possible, we also offer premium quality third-party components that meet the same standards as the original parts.

6. Is it cheaper to repair my phone or buy a new one?

In most cases, repairing your phone is much more cost-effective than buying a new one. Many common repairs, such as screen replacements or battery changes, are affordable and can extend the life of your device. Our team will always provide a fair quote before proceeding with any repairs.

7. Can you repair phones from all brands?

Yes, we specialize in repairs for all major phone brands, including Apple, Samsung, Google, Huawei, and more. Our technicians are well-trained and experienced in handling a wide variety of devices, so you can trust us to fix your phone, no matter the brand.

We are a repair centre,

NOT a phone shop

We specialize in providing comprehensive mobile repair services to help you get the most out of your device. Whether it’s screen repairs, battery optimization.

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