Mend My iPhone

Your privacy and your data matter. I take both seriously and handle them with care, discretion, and common sense.

I do not collect, store, sell, or trade customer data unnecessarily — and I keep things as simple as possible.

How Your Data Is Used

Any personal information you provide is used only for the purpose of carrying out a repair, consultation, or transaction you have requested.

I do not retain customer data once an appointment or repair is complete, unless there is a legitimate reason to do so (for example, warranty records or legal obligations).

Your information is never sold, shared, or used for marketing without consent.

Payments & Third-Party Services

Payments are processed securely via trusted third-party providers, including:

SumUp

PayPal

Stripe

I do not store your payment details at any time. All payment data is handled directly by these providers in line with their own security and privacy policies.

Website Data

My website does not collect personal data directly.

Basic, anonymous usage information (such as page visits or location data relating to the shop) may be recorded purely to help customers find the business and to support normal website operation.

This information:

Is not personally identifiable

Is not sold or shared

Is used only to support the service

Newsletter & WhatsApp Groups

If you choose to join a newsletter or WhatsApp group:

Your data is stored on encrypted devices

Access is restricted

Information is used only for the purpose you signed up for

It is never shared or repurposed

You can opt out at any time.

Access to Your Device

Some diagnostics and repairs require limited access to your device in order to test functionality properly before and after work is carried out.

This may involve:

A passcode

A password

A pattern lock

Access is used only for testing and verification related to the service being provided.

If you prefer, you are welcome to:

Back up your data beforehand

Create a temporary user or guest account

Remove security locks where possible

Encrypt or remove sensitive files

Please note:

If access is not possible, this may limit testing or, in some cases, prevent the repair from going ahead.

Professional Conduct & Compliance

All work is carried out professionally and discreetly. I operate in line with UK data protection principles and handle customer information responsibly and lawfully.

By booking a repair or service, you acknowledge and accept these terms relating to data handling and access.

If You Have Concerns About the Terms

I understand that not everyone will agree with every part of a policy. However, proceeding with a repair or service confirms acceptance of these terms as part of the working agreement.

That said, I aim to be reasonable, transparent, and fair at all times.

If you have questions or concerns, it’s always better to discuss them before work begins — I’m happy to explain how things work so you can decide with confidence.

Complaints & Resolution

I aim to provide a high standard of service and clear communication. On the rare occasion something isn’t right, I want to resolve it promptly and fairly.

Step 1: Get in Touch

If you’re unhappy with any aspect of a service or repair, please contact me as soon as possible after completion.

Contact details are available on the website.

I aim to acknowledge complaints within 24 hours, and where needed, I’ll provide a clear plan and timescale for resolution.

Step 2: Resolution

Most issues can be resolved quickly with open communication. My goal is always to reach a fair outcome and put things right where appropriate.

Step 3: Independent Resolution

If a matter cannot be resolved directly, you retain all statutory rights under UK consumer law and may seek independent advice or dispute resolution if you wish.

Final Note

Privacy, trust, and clarity matter — especially in an industry where devices contain so much of people’s lives.

If you’re unsure about anything in this policy, just ask before booking. I’d rather explain things clearly than leave room for misunderstanding.

James

Mend My iPhone

9 Southgate

Market Weighton

YO43 3AF