Refund Policy

Mend My iPhone – Refund Policy

Effective Date: 26/11/2023

30-Day Money-Back Guarantee

Thank you for shopping at Mend My iPhone. We appreciate your business and want you to be completely satisfied with your purchase. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.

Eligibility for Refund

To be eligible for a refund, please make sure that:

  • The item was purchased in the last 30 days.
  • The item is in its original packaging.
  • The item isn’t used or damaged.
  • You have the receipt or proof of purchase.

Please contact our customer service team at office@mendmyiphone.co.uk or on Whatsapp 07934062949 to initiate the refund process.

Refund Procedure

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If your return is approved, we will process the refund to your original method of payment within 1 day.

  • If your return is rejected, we will provide you with an explanation and return the item to you.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you wish to exchange your item for a different product, please contact our customer service team. You will be responsible for any price difference and additional shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item or issue a refund, depending on your preference and the availability of the product.

Contact Information

If you have any questions about our Refund Policy, please contact us:

  • Email:office@mendmyiphone.co.uk
  • Phone:07934062949
  • Address: Mend My iPhone, 9 Southgate, MArket Weighton, YO43 3AF

Changes to this Refund Policy

We reserve the right to modify this refund policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

By shopping with Mend My iPhone, you agree to the terms and conditions outlined in this refund policy.