About us - phone repair and more....
MORE ABOUT US
Get in touch with us and let us help you, we can solve lots of your day to day tech emergencies
![James [MendMyiPhone]](https://0dcc073e.rocketcdn.me/wp-content/uploads/porto_placeholders/100x130.jpg "About Us 1")
Jen
Jen is a working dog, she'll be the one that greets you when you come. She's adorable and will sit with you and make you feel at ease whilst we take care of your device.
WHAT WE ARE
ABOUT US
In case you want to know more about us then please read on. Mend My iPhone is now one man and hos dog, Jen, who will greet you when you come in, unless she’s having a nap.
I’ve been involved in tech repair in one way or another since the 1980’s after the advent of the Sinclair ZX80 and have been taking things apart since I was about 5 years old, much to my parents dissaproval mostly in the early days.
I have an extensive knowledge of fixing Windows software and machines and also Apple Macbooks, having used them since my daughter got one and broke it almost 30 years ago.
I specialise in Apple devices and know them better than most repair shops. Yes I really said that. I think my knowledge exceeeds a lot of repair businesses tho if you want a recommendation i know the best shops to give myself a run for my money.
I will only ever give you an honest opinion and the best price I can. I’m not the cheapest , but you are paying for my knowledge and ability that’s 30 plus years in thr making and is extensive so I can help you with most things. I wil always be honest with you and transparent but i don’t price match and i don’t discount unless you’ve used me for a long time. My long term customers don’t even ask my prices because they trust me and that means they don’t know they get discounted prices for loyalty. But I think that’s a fair way for a business to work.
WHAT WE Do
and our guarantee to you
Welcome to Mend My iPhone: Where Reliability Meets Excellence
At Mend My iPhone, we understand that your tech devices are more than just tools; they’re essential parts of your daily life. Whether it’s your phone, MacBook, computer, or tablet, we are here to ensure that your devices are always in top condition. Our commitment to reliability, quality, and exceptional customer service sets us apart in the tech repair industry.
Our Values and Beliefs
Reliability and Trustworthiness
When it comes to reliable tech repairs, trust is paramount. Our customers prioritize reliability and trustworthiness, and we aim to deliver just that. We believe that trust is earned through transparent communication, quality repairs, and guarantees on our services. You can count on us to handle your devices with the utmost care and professionalism.
Quality of Service
We pride ourselves on providing high-quality repairs that extend the life of your devices. Our skilled technicians use only genuine parts for tech repair to ensure the best possible performance and longevity. We believe that quality is non-negotiable and strive to exceed your expectations with every repair.
Affordability
We understand that repair costs can be a concern. Our goal is to offer reasonable pricing without hidden fees, providing you with good value for your money. Repairing your device should be a cost-effective solution, especially when compared to purchasing a new one.
Convenience
Your time is valuable, and we aim to make the repair process as convenient as possible. if you were looking for a phone repair near you or quick turnaround times, we offer service options that fit your busy schedule. A hassle-free and efficient repair process is our promise to you.
Environmental Responsibility
We are committed to eco-friendly practices and sustainability. Repairing your devices instead of discarding them helps reduce e-waste, contributing to a healthier planet. Our environmentally responsible approach aligns with our belief in sustainable practices.
Customer Service
Excellent customer service and support are at the core of our business. Our friendly, knowledgeable, and accessible staff are here to ensure a positive experience from start to finish. Your satisfaction is our top priority.
Common Pain Points and Our Solutions
Slow Repair Times
We understand the frustration of long wait times for repairs. That’s why we’ve implemented streamlined processes and efficient inventory management to reduce turnaround times. For those in a hurry, we offer expedited service options to get you back on track quickly.
High Repair Costs
Repair costs can be daunting, but we’re here to help. We provide transparent pricing and offer different service packages to suit your needs. Our loyalty programs and discounts for repeat customers ensure you get the best value for your money.
Inconvenient Service Locations
Accessing repair services shouldn’t be a hassle. To make it easier for you, we’ve expanded our service locations and introduced mobile repair units and mail-in repair services. No matter where you are, we’re just a step away.
Lack of Trust in Repair Quality
Quality concerns are valid, and we address them head-on. By using high-quality, genuine parts and offering warranties on our repairs, we build trust with our customers. Our certifications and technician credentials are a testament to our commitment to excellence.
Poor Communication
Feeling left in the dark about your repair status is unacceptable. We maintain open lines of communication through regular updates via SMS, email, or our customer portal. You’ll always know exactly what’s happening with your device.
Data Privacy Concerns
Your data privacy is a top priority. We implement strict data privacy protocols and clearly communicate how we protect your information. With us, your data is always secure.
Limited Repair Options for Older Devices
Finding repair services for older or less common devices can be challenging. We specialize in a broad range of devices, including older models, and partner with suppliers to ensure we have the necessary parts. No device is too old for our expert technicians.
Technical Jargon
Technical language can be confusing. We explain issues and repair processes in clear, simple terms and provide educational resources to help you understand your devices better. Knowledge is power, and we’re here to empower you.
Non-Responsive Customer Support
Unresponsive customer service is frustrating. Our staff is trained to handle inquiries promptly and professionally. We implement customer service metrics to ensure high standards and provide the support you deserve.
Unclear Warranty and Return Policies
Uncertainty about warranties is a common issue. We clearly outline warranty terms and return policies, making this information easily accessible both online and in-store. Transparency is key to building trust.
Why Choose Mend My iPhone?
Choosing the right tech repair service is crucial for ensuring your devices are well-maintained and functional. Here’s why Mend My iPhone is your best choice:
- Expert Technicians: Our team consists of highly skilled technicians who are experts in their field. Their experience and knowledge ensure that your devices receive the best care possible.
- Genuine Parts: We use only genuine parts for repairs to guarantee quality and durability. This ensures that your device performs optimally after repair.
- Customer-Centric Approach: We put our customers at the heart of everything we do. From the moment you contact us, we focus on providing a seamless and satisfactory experience.
- Comprehensive Services: Whether it’s a smartphone, tablet, laptop, or desktop, we offer a wide range of repair services to meet your needs.
- Eco-Friendly Practices: By choosing to repair your devices, you’re also making an environmentally responsible decision. We support sustainability and eco-friendly practices.
- Affordable Phone Repair: We do our best to offer you the best prices, we reward long time loyalty with generous discounts
Our Commitment to You
At Mend My iPhone, we are committed to providing you with the best repair services. We understand the importance of your devices and strive to ensure they are always in perfect working condition. Our values of reliability, quality, affordability, convenience, environmental responsibility, and excellent customer service guide everything we do.
Ready to Experience the Difference?
If you’re looking for a trustworthy, high-quality tech repair service, look no further than Mend My iPhone. We invite you to experience the difference for yourself. Trust us with your devices, and we’ll take care of the rest.
Book a Repair Today!
Ready to book a repair? Visit our website, call us, or drop by one of our locations. Our friendly staff is ready to assist you and get your device back to its best condition.
Contact Us:
- Website: www.mendmyiphone.co.uk
- Phone: 07934062949
- Email: [email protected]
- Locations: Market Weighton, YO43 3AF
Thank you for choosing Mend My iPhone. We look forward to serving you!
Apple device repairs UK
Reasons to choose Mend My iPhone
You can read some of our helpful articles here such as how to fix a frozen iPhone screen, as it happens to our customers a lot. Daily in fact. Also how to clean out and repair your own charge port, again this is a common daily problem.