Faulty Repair?

If you’ve experienced a faulty phone screen repair, you’re not alone. Many people seek advice after poor workmanship. At Mend My iPhone, we ensure our customers get the repair they expect. If something goes wrong, we’ll make it right or refund your money. We value great customer service and integrity.

Got a Faulty Phone Screen Repair?

So, you’ve had a screen repair that went wrong. Maybe it was done by a shop, market stall, or a Facebook seller. Consequently, your screen may develop issues shortly after being fitted. Sometimes excessive pressure on the screen can cause problems, but poor repair work is often to blame.

You paid good money for this repair. Perhaps you took your phone to a high street shop, and now the screen isn’t working, or the home button is faulty. Did you get a warranty with the repair? Did you receive a written receipt and contact information?

Common Issues with Faulty Repairs

Many customers call us about faulty phone screen repairs where shops refuse to take responsibility. They often end up with no warranty and no help. Additionally, we frequently fix phones with screens that were replaced just days before. Sometimes, we find missing parts or loose screws inside the device. Poor workmanship can lead to cables not being reconnected properly, causing further issues.

The Importance of a Warranty

Always ensure the repair service provides a receipt and a written warranty. At Mend My iPhone, we offer a 12-month warranty on all parts, including labor. We work with UK suppliers who also provide a 12-month warranty, guaranteeing genuine, high-quality parts. Some repair shops are known for giving 90 and even 30 day warranties, this tells me they aren’t particularly interested in looking after their customers long term and are just doing it to make money

Knowing Your Rights

Understanding your consumer rights is crucial. If you’ve had a faulty phone screen repair, you have the right to complain. Repairs should be done with reasonable care and skill, within a reasonable time, and at a fair price.

Deciding What You Want

When addressing a faulty phone screen repair, stay calm and rational. Decide whether you want the repair redone, a full refund, or compensation. If the repair can be fixed or improved, it might be the easiest solution. However, if you prefer a refund, be prepared to negotiate.

Compensation Timelines

If you act within 30 days, you’re entitled to a full refund under the Consumer Rights Act. After 30 days, your rights diminish, but you can still ask for repairs or replacements. Up to six years (five in Scotland), you can seek remedies or damages for faulty goods or services.

Using Guarantees or Warranties

If a faulty phone screen repair isn’t resolved by the seller, use any manufacturer’s guarantee you have. Guarantees and warranties are additional to your statutory rights. Don’t let the retailer off the hook by directing you to the manufacturer first.

Seeking Help

For individual consumer issues, contact Citizens Advice at 03454 04 05 06 or visit their website. They can provide specific advice on how to complain. Additionally, you can refer to resources like Which Magazine for more consumer advice.

Contact Us

Call us at 01430 338906. We’re happy to inspect your repairs and advise on the best course of action. If you want a reliable repair with a 12-month guarantee, reach out to us. Let Mend My iPhone ensure your device gets the quality service it deserves.

You may also want to read our article about fixing a frozen iPhone screen