Faulty phone screen repair and the law

This is a very popular page on our website. Probably one of the most read which means there maybe a lot of people having the same issue as you. it’s worth reading the whole page. Whilst it’s duplicated it maybe worth reading the whole page to help yourself know what you can do. If you want specific help you can always give us a voice call on the number below and we’ll help if we can.
Faulty Repair?
If you’ve experienced a faulty phone screen repair, you’re not alone. Many people seek advice after poor workmanship. At Mend My iPhone, we ensure our customers get the repair they expect. If something goes wrong, we’ll make it right or refund your money. We value great customer service and integrity.
Got a Faulty Phone Screen Repair?
So, you’ve had a screen repair that went wrong. Maybe it was done by a shop, market stall, or a Facebook seller. Consequently, your screen may develop issues shortly after being fitted. Sometimes excessive pressure on the screen can cause problems, but poor repair work is often to blame.
You paid good money for this repair. Perhaps you took your phone to a high street shop, and now the screen isn’t working, or the home button is faulty. Did you get a warranty with the repair? Did you receive a written receipt and contact information?
Common Issues with Faulty Repairs
Many customers call us about faulty phone screen repairs where shops refuse to take responsibility. They often end up with no warranty and no help. Additionally, we frequently fix phones with screens that were replaced just days before. Sometimes, we find missing parts or loose screws inside the device. Poor workmanship can lead to cables not being reconnected properly, causing further issues.
Missing Parts and Loose Screws
During repairs, it’s crucial that all parts are reassembled correctly. Missing parts or loose screws can lead to further damage, affecting the phone’s functionality and potentially causing additional repairs.
Poor Quality Parts
Some repair services use low-quality or counterfeit parts to cut costs. These parts are more likely to fail and can cause additional problems with your device. Ensuring that your repair service uses genuine parts is essential.
Reconnection Issues
Improper reconnection of cables and components can result in malfunctions. This is a common issue with untrained technicians or those who rush the repair process.
The Importance of a Warranty
Always ensure the repair service provides a receipt and a written warranty. At Mend My iPhone, we offer a 12-month warranty on all parts, including labor. We work with UK suppliers who also provide a 12-month warranty, guaranteeing genuine, high-quality parts. Some repair shops are known for giving 90 and even 30-day warranties, this tells me they aren’t particularly interested in looking after their customers long term and are just doing it to make money.
Why a Warranty Matters
A warranty not only protects your investment but also signifies the repair service’s confidence in their workmanship and the quality of their parts. It provides peace of mind and ensures that you can get issues resolved without additional costs.
Comparing Warranties
Different repair services offer varying lengths of warranties. A longer warranty often indicates a higher level of service and commitment to customer satisfaction. Compare warranties before choosing a repair service to ensure you get the best value.
Knowing Your Rights
Understanding your consumer rights is crucial. If you’ve had a faulty phone screen repair, you have the right to complain. Repairs should be done with reasonable care and skill, within a reasonable time, and at a fair price.
Consumer Rights Act 2015
Under the Consumer Rights Act 2015, you are entitled to services performed with reasonable care and skill. If the repair does not meet these standards, you can seek a remedy, such as a redo of the repair, a price reduction, or even a refund .
Steps to Take
- Contact the Repair Service: Report the issue as soon as possible. Provide evidence such as receipts and photographs.
- Negotiate: Discuss your preferred remedy – whether it’s a redo, refund, or compensation.
- Seek Legal Advice: If the repair service refuses to cooperate, consider seeking legal advice to understand your options.
Deciding What You Want
When addressing a faulty phone screen repair, stay calm and rational. Decide whether you want the repair redone, a full refund, or compensation. If the repair can be fixed or improved, it might be the easiest solution. However, if you prefer a refund, be prepared to negotiate.
Redoing the Repair
If the original service is willing to redo the repair, ensure they provide a new warranty for the work done. This can save time and effort compared to seeking a refund or compensation.
Requesting a Refund
If you prefer a refund, be prepared with all necessary documentation and evidence. Clearly state your reasons and be firm in your request.
Seeking Compensation
In some cases, compensation for additional damages caused by the faulty repair might be appropriate. This can include costs for further repairs or any inconvenience caused.
Compensation Timelines
If you act within 30 days, you’re entitled to a full refund under the Consumer Rights Act. After 30 days, your rights diminish, but you can still ask for repairs or replacements. Up to six years (five in Scotland), you can seek remedies or damages for faulty goods or services .
Acting Quickly
The sooner you report the issue, the better. Acting within the 30-day window provides the strongest case for a full refund.
Long-term Rights
Even after 30 days, you have the right to a repair or replacement. Understanding the timelines and acting promptly ensures you maximize your consumer rights.
Using Guarantees or Warranties
If a faulty phone screen repair isn’t resolved by the seller, use any manufacturer’s guarantee you have. Guarantees and warranties are additional to your statutory rights. Don’t let the retailer off the hook by directing you to the manufacturer first.
Understanding Manufacturer’s Guarantees
Manufacturer’s guarantees often provide coverage beyond the repair service’s warranty. Familiarize yourself with these terms to leverage additional support if needed.
Combining Warranties and Guarantees
Using both the repair service’s warranty and the manufacturer’s guarantee can provide comprehensive coverage. Ensure you understand the terms of both to fully protect your device.
Seeking Help
For individual consumer issues, contact Citizens Advice at 03454 04 05 06 or visit their website. They can provide specific advice on how to complain. Additionally, you can refer to resources like Which? Magazine for more consumer advice .
Citizens Advice
Citizens Advice offers free, confidential information on consumer rights. They can guide you through the complaint process and provide templates for letters and emails.
Additional Resources
Publications like Which? Magazine offer detailed guides and reviews on repair services. These resources can help you make informed decisions and avoid common pitfalls.
Contact Us
Call us at 07934062949 We’re happy to inspect your repairs and advise on the best course of action. If you want a reliable repair with a 12-month guarantee, reach out to us. Let Mend My iPhone ensure your device gets the quality service it deserves.
Mend My iPhone Services
At Mend My iPhone, we prioritize quality and customer satisfaction. Our technicians are trained to handle repairs with precision and care. Contact us to experience a hassle-free repair service.
Customer Support
Our customer support team is available to answer any questions and provide assistance throughout the repair process. We strive to make the repair experience as smooth as possible for our clients.
By ensuring you are informed about your rights and the quality of repair services, you can avoid the frustration of faulty phone screen repairs. Choose reputable services, demand warranties, and know your consumer rights to protect your investment.
References
- Consumer Rights Act 2015 – Legislation.gov.uk
- Citizens Advice – Consumer Rights
- Which? – Consumer Advice
- Citizens Advice – Contact Us
This comprehensive guide aims to provide you with the knowledge needed to handle a faulty phone screen repair effectively. By staying informed and proactive, you can ensure your device is repaired correctly and your rights are upheld.